Shipping policy

Last updated: 16 October 2026

1. Where we ship from

All Rubrawell products ship from our partner warehouse in China. We don't hold stock in Spain or in any other EU country.

2. Where we deliver

We deliver to addresses in all 27 countries of the European Union. We currently deliver to EU countries only.

3. Dispatch time

Orders leave our partner warehouse within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Products are in stock; orders are not pre-orders.

4. Delivery time

Delivery to EU addresses takes approximately 10–21 business days after dispatch. These are estimates, not guaranteed delivery dates. Public holidays, customs checks and carrier delays can add time. The same estimate applies to all sizes, including the Rubrawell Full (166 cm box).

5. Shipping costs

Shipping is included in the product price for all EU countries. There is no extra shipping charge at checkout.

6. Duties and taxes (DDP)

For EU deliveries we ship DDP (delivered duty paid): import VAT and any customs duties are paid by us and included in the price. You won't be asked to pay duties, import VAT or clearance fees on delivery. If a carrier asks you for payment on an EU delivery, don't pay; contact us at support@rubrawell.com.

7. Tracking

Every order is shipped with tracking. We email the tracking link when the order leaves the warehouse. Tracking can take a few days to show the first scans.

8. Delivery

Parcels are delivered to the address given at checkout, to the door (not into a room). Large items such as the Rubrawell Full (box 166 × 47 × 14 cm) may need two people to carry. Please check your address before paying. We can change an address until the order leaves the warehouse.

9. Damaged, lost or delayed parcels

  • Damaged: email us within 7 days of delivery with photos of the box and product; keep the packaging. We replace or refund at our cost.
  • No tracking movement for 7 business days: contact us and we'll open a carrier investigation.
  • Lost: if the carrier confirms loss, we send a replacement or refund in full.

10. Risk and ownership

Risk of loss or damage passes to you when you, or a person you name other than the carrier, take physical possession of the goods.

11. Contact

support@rubrawell.com. We reply within 1 business day, Monday to Friday. Operator details: legal notice.